Remember... Mediation is to help you and your client resolve differences with the opponent. Control of the outcome remains with counsel and clients. The right mediator will provide direction and structure, balance, and an element of comfort and trust at a time when people in conflict need them.

The mediator provides:

• Leadership -- direction, a sense of "where we are going"
• Relationship -- confidence, stability, certainty, "connection" with parties
• Creativity -- coaching, capabilities, tools they haven’t thought of using